Guest information A-Z

GUEST INFORMATION

Dear Guest,

All interesting and useful information about the hotel is included in this guide.

Kind Reagards,
Benedict Hotel Kőszeg 

 

 

 

 

 

A-p - guest information

ACCENT HOTELS

Accent Hotels, as one of the youngest and most dynamically developing hotel chain, provides for the management of numerous hotels in Hungary and abroad. Benedict Hotel Kőszeg is also managed by this chain. We are pleased to welcome you in our establishment. Accent Hotel’s website: www.accenthotels.com


ACCESSIBILITY FOR THE DISABLED

All public areas are accessible by wheelchair. The hotel has one room (bookable subject to availability) specifically designed for people with disabilities. For more information please contact the front office. 


AIR CONDITIONING

There is no air conditioning system working in our hotel.


ATM, BANK

The nearest ATMs are located a 3-minute walk from the hotel; they are located at Fő tér.


BIKE RENTAL

The city and its surroundings have several exciting cycling routes. Request the help of the reception to rent a bike.


BLANKETS

1 piece of 140*200cm duvet and 1 piece of 150*200cm blanket is available for each guest in their room.


BREAKFAST

Our rich breakfast offered in the hotel’s breakfast hall is a great way to start your day. Buffet breakfast is available from 7 a.m. until 10 a.m. daily. 


CHECK-IN AND CHECK-OUT TIMES

Rooms are available from 3 p.m. on the day of your arrival. If you arrive earlier we cannot guarantee that the room will be ready, however, our employees work hard to prepare your room as soon as possible. If your early arrival can be predicted please notify us upon reservation. You are required to check out until 10 a.m. on the day of your departure. If you wish to check out later, please inform the reception team. Additional fees may apply in case of early check-in and late check-out as well.


CLEANING SERVICES, LINEN CHANGE

Our housekeepers clean the rooms daily between 8.a.m and 4.p.m on each day. Linens are changed every 3 days.
If you wish to receive an additional linen change, please inform the reception of such request! In order to protect our environment, towels are changed every 3 days. If you wish to receive an additional change, please leave the towel to be changed on the bathroom floor. If our housekeepers find the towels hanged, they will be changed every 3 days.


CURRENCY EXCHANGE

Currency exchange is not available in our hotel. Our employees at the reception are eager to provide information about banks and currency bureaus located in the city and about their opening hours. The nearest place where you can exchange money is within a 4-minute walk away.


DO NOT DISTURB

In case you do not wish to be disturbed, please leave the “Do not disturb” sign outside your door. In case your room displays a “Do Not Disturb” sign we provide service only on your demand. Please be informed, daily cleaning is taking place every day until 4 p.m. For any other request please contact the front office.


ELECTRICAL OUTLETS

Voltage is 220V. 


EMERGENCY NUMBERS

General emergency number 112
Police 107
Ambulance 104
Fire service 105


FIRE PREVENTION

Our hotel is equipped with a sophisticated fire prevention system as well there are fire extinguishers and manual red fire alarms are visibly indicated on each floor. In case of a fire alarm please proceed to the hallways and follow the exit signs to the nearest exit. Please read the fire safety regulations placed on the doors carefully and familiarize yourself with the location of emergency exits. In case of fire, do not use the elevator!


FIRST AID

Our colleagues at the reception are at your disposal if you need first aid. We do not provide any medicine.


FLOWERS

If you wish to order a bouquet of flowers, please contact reception. 


PETROL STATION

Ask the reception for directions. The nearest petrol station is located within a 4-minute drive.


GUEST FEEDBACK

Your experience is of great importance at our Hotel as well as at Accent Hotels. We would appreciate if you could take a few moments to tell us your opinion and experiences personally at the reception desk. Thank you for your feedback.


HAIRDRYER

All rooms are equipped with a hairdryer which can be found in the bathroom. 


HANGERS

Hangers can be found in the wardrobe. Should you need extra hangers in your room, contact our reception.


HEATING

Available only in heating season and can be adjusted to meet your personal needs with thermostat on the radiator or on the wall in your room. Should you need any help, contact our colleagues at the reception!


INFORMATION MATERIALS

Further information about the city, its surroundings and programs are available at the reception. A wide range of information materials is provided free of charge as well.


INTERNET

Broadband wireless Internet is provided in the guestrooms and public areas free of charge. 


IT SUPPORT

Should you have any difficulties with any of your IT devices, contact our reception staff.


KEYCARD

Please leave your key(card) at the reception when you leave the hotel. In case of failing to do so, the hotel will keep the deposit of HUF 5.000/key(card) given by guests at check-in and cannot be returned.


LOST AND FOUND

With regard to found items, contact the reception. Except for perishable items, found items are stored for six months free of charge.


LUGGAGE STORAGE

Luggage storage services are provided free of charge in our hotel before check-in on the day of arrival and after check-out on the day of departure. Upon request, contact the reception. Please note that we are not able to store any food items.


MAINTENANCE

Should you detect any defects in connection with any of the facilities placed in your room, please contact reception!


MAP

A map of the city may be requested at the reception free of charge.


MEDICAL SERVICES

If you need a doctor, please contact reception.


MESSAGES

Your received messages are delivered to your room automatically, however, upon request; they can be picked up at the reception as well.


MINIBAR

Minibar service is not available in our hotel. Feel free to use the mini fridge in your room to keep fresh your drinks and food.


PACKED BREAKFAST

If you leave before 7 a.m and you cannot have breakfast in the hotel, please notify the reception latest by 10 a.m on the day before your departure in order to pack breakfast for you!


PARKING

The hotel has a car park with entrance from Táblaház utca, with a limited number of parking spaces for our guests arriving by car for a daily fee. The car park is not a secured parking lot and the hotel is not liable for cars left in this area. For further information please contact reception.


PAYMENT

If you pay in cash, HUF is accepted. In case of paying by bank cards, the following cards are accepted: Eurocard/ Mastercard, Visa.


PETS

In our hotel we happily welcome your pets for a fee. You are always responsible for your pet. Thanking you for your understanding, we would like to inform you that pets are not allowed to step into the catering units.


PHARMACY

The nearest pharmacy is a 5-minute walk from the hotel; located in the Kossuth Lajos utca. To learn more about opening hours, contact reception.


PILLOW

1 piece of 40*50cm and 1 from 50*70cm pillows are available for every of our guests in their rooms. If you need extra pillows, notify the reception of such need!


POST OFFICE

The nearest post office is within a 5-minute walk; however, you may hand over your stamped letters to be mailed to our employees at the reception.


PRINTING ANG PHOTOCOPYING

Photocopying and printing services can be requested at the reception. Additional fees may apply. For further information please contact the reception.

R-Z - guest information

RECEPTION

The staff at the reception is available for our Guests every day from 7 a.m to 7 p.m.


RESERVATION

If you wish to book rooms for another stay, please contact reception. 


SECURITY CAMERA

Security cameras are in operation in public areas to ensure our guests’ safety.


SECURITY STANDARDS

Please lock the door when you leave your room or go to bed. To get into your room touch your keycard to the lock. After the green sign you can open the door by turning the lock. If you leave your room, close the door and touch your keycard to the lock. After the green light please turn the lock and wait until the red sign to check if your door is closed. Inside your room you do not need your card to open or close the door, just turn the lock tot he right direction.


SIGHTSEEING, EXCURSIONS

A wide range of programs are offered at our reception and we are happy to recommend various options.


SMOKING

Smoking in the hotel is prohibited. The hotel is entitled to charge you a penalty in the amount of 200 € for infringing our smoking policy.


SPECIAL DIET

If you have any special requests regarding breakfast, please notify the reception and our colleagues will gladly help you.


STORES

For further information about the address and opening hours of stores located in the city, please contact the reception staff!


TAXI, TRANSFER

With respect to taxi and transfer services, please contact the reception for further information. 


TIME ZONE

Hungary is in the Central European Time Zone which is 1 hour ahead of the Coordinated Universal Time. You may ask for the exact time at the reception.


TIP

There is no general regulation in Hungary which sets forth that service fee shall be included in the prices of hotels and restaurants. If you are satisfied with the services, tips are always greatly appreciated. The general rate of the tip is 10-15% of the total amount.


VALUABLES

Please do not leave your valuables unattended! The hotel takes no responsibility for lost or stolen valuables left unattended in the rooms or in public areas! 


WAKE-UP CALL

Inform reception about the requested time of the wake-up call.


*The information hereby is recorded as per as the status on 26th August 2020. We reserve the right to make changes to the above. 

We hope you will enjoy your stay in our hotel.  Do not hesitate to contact our front office team if you have any question or request.

 

Book now
We have to say good bye again temporarily for a while. Following the regulations of the Hungarian Government our hotel will be closed until 11th December 2020.

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